Passport Status

Passport Status & Tracking

Pakistan Passport Status Check: How to Track

Quick answer: Inside Pakistan there is no public web page where you type a token or CNIC and see your passport status. DGIP sends status updates by SMS from 9988 (or by email through Email Rabta for overseas applicants) to the mobile number or email you gave at the data-entry stage. To ask about your application, call the DGIP helpline on 051-111-344-777 with your token number, or visit the passport office where you applied.

Written by M. Junaid Masood · Updated 9 October 2026

passportstatus.pk is an independent guide, not affiliated with the Government of Pakistan, DGIP or NADRA. We can't see or change your application. Always confirm with dgip.gov.pk.

Which channel fits your situation?

Find the row that matches how you applied and what you still have. Each one points to the official channel and to our detailed guide.

Your situationWhat to doOur guide
Applied at a passport office in Pakistan and gave your mobile numberWait for status SMS from 9988; call the helpline with your token if you need more detailHow 9988 alerts work
No SMS has arrived, or you're unsure your number was recordedCall 051-111-344-777 (Mon–Fri, 8:30–16:30) with your token, or ask at the office where you appliedFixes for status problems
You've lost your token slipContact the helpline or your passport office with your original CNICOptions when the token is lost
You renewed online at onlinemrp.dgip.gov.pkWatch your registered email; the passport is sent to your addressOnline renewal guide
You applied at a Pakistani embassy or consulateEmail Rabta updates, plus the mission's own tracking page if it runs oneApplying from abroad

How long to wait before you chase it

DGIP's FAQ gives these issue times, counted in working days. A passport also needs shipping time from the production facility to your office or mission, so allow a few extra days before you call.

Service tierDGIP issue time
Normal21 working days
Urgent5 working days
Fast Track (47 cities)2 working days

More detail, including what pauses an application, is in our processing time guide.

The 8 steps your application goes through

DGIP passport application process in 8 steps Step 1 customer service counter, step 2 photograph and token with QR code, step 3 fingerprints, step 4 data entry where you give your mobile number for 9988 alerts, step 5 Exit Control List and Black List check, step 6 interview and decision by the Assistant Director, step 7 fee payment by scanning the token QR code, step 8 passport collection with the original token or home delivery. 1Customer servicecounter 2 Token issuedPhoto + tokenwith QR code 3Fingerprints(biometrics) 4 Data entryGive mobile/emailfor 9988 alerts 5ECL / Black Listcheck 6Interview anddecision (AD) 7Fee paid viatoken QR code 8 CollectionOriginal token, orhome delivery
The 8 steps of a passport application at a Regional Passport Office, as set out by DGIP. At One Window offices, steps 2–5 happen at one desk. Diagram: passportstatus.pk, based on DGIP's process page.

Your token is issued at step 2, together with your photograph, before fingerprints are taken. Step 4 matters for tracking: the mobile number or email you give at data entry is where 9988 and Email Rabta send your updates. Our token number guide explains what to check on the slip and how to use it.

From 15 October 2026: e-passports only

DGIP has directed passport offices and missions to issue only e-passports for applications made on or after 15 October 2026, according to a public notice reported on 29 September 2026. Existing machine-readable passports stay valid until they expire. See our e-passport guide and the current fee list.

Official contact details

Helpline

051-111-344-777

From abroad: 0092-51-111-344-777. Monday to Friday, 8:30 to 16:30.

Email

[email protected]

Include your token number and CNIC, never your password or OTP.

Complaints

Citizen Portal

DGIP lists the Pakistan Citizen Portal and the Wafaqi Mohtasib for unresolved cases.

Frequently Asked Questions

Can I check my passport status online with my token number?

Not inside Pakistan. DGIP does not publish an online token or CNIC lookup for passport office applications. Status comes by SMS from 9988 or through the helpline. Some missions abroad run their own tracking pages for passports ready to collect.

Why haven't I received any SMS from 9988?

The most common reason is that no valid mobile number was recorded at data entry. Check the data-entry form you signed, then call the helpline with your token number.

Is passportstatus.pk an official DGIP website?

No. We are an independent guide. We cannot see or change your application, and we never ask for your token, CNIC or payment details.

Sources

Official sources checked 9 October 2026.